Administrator - Workforce Solutions (3-Month Contract) (HQ)

Transguard Group was established in 2001 and has diversified significantly, leading in the fields of Cash Services, Security Services, Manpower Services, Facilities Management & Aviation. Transguard Group is the UAE’s most trusted business support and outsourcing provider, with a large, dynamic, and culturally diverse workforce of 50,000 employees!

We are currently recruiting for an Administrator - Workforce Solutions to join our Manpower and Mobilization team located in our HQ at DAFZA, Dubai Airport Freezone.

Scope: The Administrator - WFS is responsible for supporting the Account Management Team in delivering HR services to assigned key accounts, working with the Manager – Workforce Solutions to ensure customer and employee expectations are exceeded with exceptional service delivery standards, ensuring all operations are in line with the standard operating procedures.

Financial Responsibilities:

• Update accurate salaries and bank details to ensure correct processing of salaries.
• Timely submission of cash requests, claims, and expenses related to passes and permits.
• Maintain accuracy in the application of visa, medical, and passes.

Customer Responsibilities:

• Work closely with the account management team on Transition Planning for Onboarding/Offboarding Projects.
• Ensure smooth delivery of HR services to the end client, including recruitment and hiring, employment visa (new, renewals, cancellations), passport and visa services, payroll services, onboarding and offboarding, disciplinary and performance management, Oracle workflow processing, and ad hoc HR requests.
• Ensure all tasks align with the agreed SLA with the teams.

Process Responsibilities:

• Support in weekly and monthly reports on admin activities and status as required.
• Follow the Standard Operating Procedures (SOPs), Standard Work Instructions (SWIs), and Key Performance Indicators (KPIs) for each assigned account.
• Understand how individual work schedules align with the team schedule to meet deadlines.
• Assist in disciplinary issues arising from employees in conjunction with client HR.
• Track and maintain records of employees pertaining to their lifecycle (personal documents, passes and permits, medical insurance, lifecycle documents, etc.).

Innovation Responsibilities:

• Manage data dumps and utilize reports to enhance work efficiency.
• Participate in continuous improvement initiatives to drive efficiency and savings.