Coordinator, Employee Service Centre

Job Description

Coordinator, Employee Service CentreCorporate Services-Human ResourcesStatus: Contract Full Time; 13 month durationNumber of positions: 5Salary Range: $71,698-$89,624 per annum plus comprehensive benefitsWork Mode: Hybrid*see below for more details about this work mode.Location: 10 Peel Centre Drive, BramptonHours of work:35 hours per week

About Peel Region

At Peel Region, passion and dedication drive an ambition to build a better future. The work we do is meaningful and has a real impact on the lives of the residents and businesses that call Peel home.

With over 50 years of rich history serving our community, we deliver a wide range of essential services to the people of Brampton, Caledon, and Mississauga. Every team member at Peel Region, no matter the role they play, shares a common goal: to ensure that our communities have access to services and opportunities to help them thrive.

At Peel Region, people come first. We are committed to creating a workplace that’s inclusive, respects diversity, and recognizes each person’s unique contributions and abilities. Peel Region offers its employees a comprehensive benefits package, including competitive compensation, pension, and health insurance. Our flexible work culture recognizes the importance of work/life balance and provides ample opportunities for growth and advancement.

The Coordinator, Employee Service Centre provides expert-level support to employees through the ServiceNow platform, focusing on inquiries related to pay, benefits, onboarding, HR policies and programs, and OMERS. This role involves processing, analyzing, and maintaining accurate and timely payroll and HR-related documents/transactions using the HR Management System (HRMS), with expertise in SAP. With a strong customer service orientation, the Coordinator ensures effective communication and timely responses to meet service level agreements (SLAs), while maintaining compliance with policies, collective agreements, and legislative requirements.

Key Responsibilities:

Employee Service Centre Support

• Serve as the primary point of contact for employee inquiries regarding pay, benefits, onboarding, HR policies, programs, and OMERS.
• Respond to employee questions via ServiceNow, ensuring accurate and timely communication.
• Analyze and provide guidance to employees, managers, and HR associates on payroll and HRMS-related issues.

Payroll & HRMS Administration

• Process and maintain accurate HRMS employee transactions, including new hires, transfers, leaves, retirements, terminations, and benefits changes.
• Administer biweekly payroll processes, ensuring compliance with policies, collective agreements, and CRA regulations.
• Verify data accuracy on employee pay lines, including acting premiums, retroactive payments, and deductions.
• Process Records of Employment (ROEs), garnishments, and union dues.
• Create and audit payroll reports to ensure accuracy and compliance.

Benefits & OMERS Administration

• Enroll employees in OMERS and benefit plans while maintaining up-to-date knowledge of plan policies.
• Process benefits-related changes, such as marital status updates, beneficiary changes, and arrears calculations.
• Coordinate with Accounts Receivable for benefit deductions during employee absences.

Reporting & Documentation

• Prepare and analyze biweekly and monthly reports and remittances.
• Maintain accurate electronic employee records and assist in updating procedure manuals and user guides.
• Respond to requests for payroll and HR-related information from internal and external stakeholders, including Service Canada and CRA.

Customer Service & Continuous Improvement

• Deliver exceptional customer service, ensuring inquiries are resolved professionally and within SLAs.
• Collaborate with HR teams to identify and address trends, issues, or process improvements.
• Provide basic navigation instructions for HRMS and ServiceNow to clients and employees.

Qualifications:

Education & Experience

• Post-secondary education in Human Resources, Business Administration, Accounting, or a related field.
• Minimum of 3 years of experience processing employee payroll and HR transactional data.
• Experience with HR technology systems, particularly SAP and ServiceNow.

Skills & Knowledge

• Strong understanding of payroll administration, HR policies, and collective agreements.
• Knowledge of CRA regulations, OMERS administration, and the Employment Standards Act.
• Proficiency in Microsoft Office Suite, particularly Excel, Word, and Outlook.
• Demonstrated analytical and problem-solving skills with attention to detail.
• Effective verbal and written communication skills to engage with diverse audiences.

Competencies

• Strong organizational and time management skills to manage multiple priorities in a fast-paced environment.
• Interpersonal and customer service skills to maintain effective relationships with employees and stakeholders.
• Ability to work independently and as part of a collaborative team.
• High level of professionalism, confidentiality, and diplomacy.

Assets

• Payroll designation (e.g., PCP or CPM) is an asset.
• Knowledge of HRMS modules, including Absence and Position Management.

Working Conditions:

• Hybrid or office-based role with flexibility to support operational needs.
• Standard business hours with occasional extended hours during peak periods.

Perks @ Peel and why you will love working for us:

• Comprehensive Health, Dental, Vision benefit plan including psychological health, effective start date
• Voluntary enrolment into OMERS pension plan
• Accrue Vacation on a monthly basis starting at 3 weeks per annum
• 3 Paid personal days and floating holidays
• Flexible hours supporting your wellness and wellbeing
• Annual performance review and merit increases based on performance
• Supportive leadership and a culture of respect and inclusion
• Access to learning and development resources

About Us

Peel Region consists of the cities of Brampton and Mississauga, and the town of Caledon. Peel Region delivers essential services to more than 1.5 million residents and approximately 200,000 businesses.

We’re working to create a community that is safe, inclusive, and accessible. A place where everyone feels they belong and can access the services they need to thrive throughout each stage of life.

Our workforce is 6,700 strong and since 1974, we’ve been delivering a wide range of resident focused services. Our services include paramedic services, health programs, long-term care and services for seniors, child care support, garbage collection and recycling, waste water and water treatment, road maintenance, financial assistance, and housing support.

Recognized by Canada's Healthy Workplace Month with the Great Employer Award presented by Excellence Canada, Peel Region is a place where everyone feels they belong. We strive to develop a workplace that values and respects diversity, practices inclusion, recognizes the unique contributions and abilities of all people and facilitates innovative thinking. At Peel Region, people come first. Each employee has an important role within our community and when we work together, it’s impactful. We encourage you to join us in delivering essential services and programs to our diverse community. You won't find a better opportunity than Peel Region.

Additional Information

Peel Region is committed to a diverse and inclusive workplace where everyone is respected and valued for their contributions, and where everyone is treated fairly and has opportunity to grow and develop. As one of the most diverse regions in Canada, we are committed to establishing a qualified workforce that is reflective of the population we serve.

Please be advised, Peel Region uses email to communicate with applicants for open job competitions and does not use AI technology in any part of the recruitment process. It is the applicant’s responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e., testing bookings, interview dates), it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the position and your application will be removed from the competition.