Customer Service Representative

Job Title: Customer Service Agent

Location: Sharjah, Al Mamzar

Job Type: Full-time

Job Description:

A leading perfume company in Sharjah is seeking a highly motivated and experienced Customer Service Agent to join the team. The successful candidate will be responsible for handling inbound and outbound calls in both English and Arabic, answering customer queries, and providing exceptional customer service.

Responsibilities:

1. Handle inbound and outbound calls in a professional and courteous manner in English and Arabic.
2. Answer customer queries and provide accurate information.
3. Resolve customer complaints and escalate issues to the relevant department if necessary.
4. Follow up on customer inquiries and ensure timely resolution.
5. Maintain accurate records of customer interactions and transactions.
6. Meet performance targets and standards set by the company.
7. Continuously improve knowledge of products and services offered by the company.

Requirements:

1. Fluent in English and Arabic, both written and verbal.
2. Minimum of 2 years experience in a call center environment in UAE.
3. Excellent communication and interpersonal skills.
4. Strong problem-solving and decision-making abilities.
5. Ability to work under pressure and meet targets.
6. Customer-oriented mindset with a focus on delivering exceptional service.
7. Familiarity with call center systems and software.
8. Proficient in Microsoft Office.
9. Ability to write professional reports.
10. Excellent email communication skills.

If you meet the above requirements and are looking for a challenging role in a dynamic environment, please submit your CV.

Pay: AED4,000.00 - AED5,000.00 per month

Application Deadline: 05/11/2024