Customer Service Representative jobs in United Arab Emirates

We are seeking a motivated and customer-focused Retail Sales Executive to join our team. The ideal candidate will be responsible for welcoming and assisting walk-in customers, understanding their needs, and guiding them through the car purchasing process. Proficiency in Arabic is essential for effectively communicating with our diverse clientele.

Key Responsibilities:

• Customer Service: Greet and assist walk-in customers with enthusiasm and professionalism.
• Needs Assessment: Understand customer needs and preferences through effective questioning and active listening.
• Product Knowledge: Demonstrate in-depth knowledge of the vehicles available in the showroom, including features, benefits, pricing, and financing options.
• Sales Process: Guide customers through the sales process, from initial inquiry to final purchase, ensuring a smooth and enjoyable experience.
• Relationship Building: Establish and maintain positive relationships with customers to encourage repeat business and referrals.
• Sales Targets: Achieve individual and team sales targets set by the management.
• Documentation: Assist customers with completing necessary paperwork, including financing applications, warranties, and registration.
• After-Sales Support: Provide post-purchase support to customers, addressing any questions or concerns regarding their purchase.
• Showroom Maintenance: Ensure that the showroom is clean, organized, and visually appealing at all times.
• Multilingual Communication: Effectively communicate with Arabic-speaking customers and other multilingual clients.
• Market Awareness: Stay informed about industry trends, competitor offerings, and market conditions to better serve customers.

Qualifications:

• Language Skills: Fluency in Arabic and English is required.
• Experience: Previous experience in retail sales, preferably in the automotive industry.
• Customer-Focused: Strong interpersonal skills with a passion for delivering excellent customer service.
• Sales Acumen: Proven ability to meet and exceed sales targets.
• Communication: Excellent verbal and written communication skills.
• Product Knowledge: A keen interest in automobiles and the ability to quickly learn about new models and features.
• Tech-Savvy: Comfortable using CRM software and other digital tools to manage customer interactions and sales processes.
• Team Player: Ability to work effectively in a team environment.
• Availability: Willingness to work flexible hours, including weekends and holidays, as required by the dealership.