Commercial Manager - Project Logistics (Industrial Projects and Energy Solutions

Commercial Manager - Project Logistics (Industrial Projects and Energy Solutions)

As a global organization, and part of the CMA CGM Group, diversity is critical to our business success; only when we can reflect the cultures, languages, behaviors, and local knowledge of our customers can we succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation.

Commercial Manager – Project Logistics (Industrial Projects and Energy Solutions)

YOUR ROLE

The Project Logistics Operations Manager is responsible for ensuring the daily tasks of the operations staff are completed to or above the standards set by Key Performance Indicators (KPIs) and guaranteeing shipment files are complete and compliant. The role will ensure all service expectations for Key Accounts are met or exceeded while confirming all regulatory and corporate requirements are fulfilled at all times.

The position is required to support the business development process by delivering backup support through identifying and preparing sales quotations that are developed at winning and keeping profitable business while also working closely with the BD team on developing new business and farming existing accounts.

Close cooperation with IP&ES stakeholders, products, and country management is essential.

WHAT ARE YOU GOING TO DO?

• Develop and implement commercial strategies aligned with company goals and market trends.
• Identify new business opportunities and market segments to expand services.
• Manage and grow (volume & profitability) a portfolio of assigned regional key customers in all commercial aspects.
• Responsibility for business retention and growth targets (financial & volume) within the assigned vertical market in IMEA, across all logistics/transport modes.
• Identify, pursue, and close new business opportunities with existing regional accounts and new potential customers.
• Lead the business acquisition, solution design, implementation, and development of new defined multinational customers within a specific industry segment.
• Prepare proposal library specific to each country requirements to respond to RFQs and RFIs as well as vendor registration with relevant EPCs and contractors.
• Securing and onboarding new customers/clients.
• Manage client fundamentals such as SOPs, billing topics, reporting, operation and customer KPI monitoring, contract management, Account mapping/Key Account Development Plan, etc.
• Prepare and manage customer QBRs/MBRs professionally and support improvement initiatives for clients’ supply chains.
• Support and guide IMEA country management and KAM/Sales teams in managing and developing global and regional key account business successfully.
• Cooperate and ensure information exchange with local, regional, and global key account teams.
• Ensure close communication and alignment on strategy, target development, and achievement with relevant IMEA countries and product teams.
• Undertake cross-selling and upselling within the existing customer base to further develop account potential through airfreight, sea freight, road freight, value-added products, and contract logistics.
• Streamline project strategy in IMEA regions along with the potential customer database.
• Develop and maintain relationships with vendors across the region.
• Undertake sales presentations to customers and business communities to present CEVA and its products and services.
• Ability to articulate issues, present "pros and cons" and provide solutions at the board level.
• In-depth knowledge of transportation, logistics, and supply chain services and operations.
• Knowledgeable of domestic and international regulatory compliance laws and regulations related to the transportation of various cargo, including heavy-lift and oversize.
• Represent the company and its policies to the clients defined as “Strategic Accounts”. Define & follow up KPIs for the Strategic Accounts.
• Develop SOPs for Strategic Accounts in association with the Customer Service Manager to detail all processes, rate structure, and capturing of customer identified KPIs.
• Maintain close working relationships with the Customer Service, Operations, and Contract Logistics team.
• Focus on winning and keeping profitable business.
• Work with the pricing team to ensure new business/RFQ wins.
• Adhere to all company policies, procedures, and business ethics codes.
• Perform other duties as assigned by the Regional Head of Project Logistics.

WHAT ARE WE LOOKING FOR?

• Relevant Bachelor and/or Master’s degree or equivalent.
• Minimum 15 years of experience in logistics in the Middle East/GCC Region with specific exposure to Commercial & Sales Development.
• Detailed knowledge of logistics services (Project Logistics, Air & Ocean, Ground & Rail, and Contract Logistics) and understanding of supply chain management in specific industry segments.
• High degree of work flexibility and willingness to travel.
• High level of attention to detail well-developed influencing, negotiating, and consulting skills.
• Good organizational and prioritization skills.
• Outstanding interpersonal competencies and cultural sensitivity.
• Strong business acumen, result-focused business approach.
• Excellent communication, mediation, and presentation skills.
• Focus on business development along with strong “selling” ability.
• Positive and convincing attitude, as well as an empathetic, motivating personality.
• Strategic and conceptual thinking with good problem-solving skills.
• Ability to handle/manage conflicts with internal and external parties.
• Ability to work both independently and collaboratively across cultures and geographies.
• Excellent command of English/Arabic language (verbal/written).

WHAT DO WE HAVE TO OFFER?

With a genuine culture of reward and recognition, we want our employees to grow, develop, and be part of our journey. We offer an attractive package/benefits and bonus scheme that includes medical insurance, life assurance, and family benefits. There’s no doubt that you will be compensated for your hard work and commitment, so if you’d like to work for one of the top Logistics providers in the world, then please do get in touch to find your next role.

ABOUT TOMORROW

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.