Administrator - WFS (3-Month Contract) (HQ)

Transguard Group was established in 2001 and has diversified significantly; we lead in the fields of Cash Services, Security Services, Manpower Services, Facilities Management & Aviation. Transguard Group is the UAE’s most trusted business support and outsourcing provider and has a large, dynamic, and culturally diverse workforce with 50,000 employees!

We are currently recruiting for an Administrator - WFS to join our Manpower and Mobilization team located in our HQ, in DAFZA, Dubai Airport Freezone.

Scope: The Administrator - WFS is responsible for supporting the Account Management Team in delivering HR services to the assigned key accounts, working with the Manager – Workforce Solutions to ensure that customer and employee expectations are exceeded with exceptional service delivery standards, ensuring all operations are in line with the standard operating procedures.

Financial Responsibilities:

• Update accurate salaries and bank details ensuring salaries are processed correctly.
• Timely submission of cash requests, claims, and expenses made towards passes and permits.
• Maintain accuracy in the application of visas, medical, and passes.

Customer Responsibilities:

• Work closely with the account management team on Transition Planning for Onboarding/Offboarding Projects.
• Ensure the smooth delivery of the following HR services to the end client: recruitment and hiring, employment visa (new, renewals, cancellations), passport and visa services, payroll services, onboarding and offboarding, disciplinary and performance management, Oracle workflow and processing, and ad hoc HR requests.
• Ensure all tasks are aligned with the agreed SLA with the teams.

Process Responsibilities:

• Support in weekly and monthly reports on admin activities and status as required.
• Follow the Standard Operating Procedures (SOPs), Standard Work Instructions (SWIs), and Key Performance Indicators (KPIs) for each of the assigned accounts.
• Understand how the individual work schedules are aligned to the team schedule to meet deadlines.
• Assist in disciplinary issues arising from employees in conjunction with client HR.
• Track and maintain records of employees pertaining to their lifecycle (personal documents, passes and permits, medical insurance, lifecycle documents, etc.).

Innovation Responsibilities:

• Manage data dumps and use reports to enable efficiency in work.
• Participate in continuous improvement initiatives to bring efficiency and savings.