Jobs at Dnata in United Arab Emirates

Job Purpose
The jobholder is front-line staff who has to provide clients and potential clients with superior and consistent quality of travel services to sell local tickets, tours, attractions, and travel-related products, and give leisure-related information. Convert maximum number of enquiries into ticketed sales through efficient and friendly customer service.

Job Outline

• Execute
• Provide the highest standard of customer service to clients whether Leisure, Retail, Government, or Corporate, using all tools that are made available. Attend all customer queries and complaints in a timely and appropriate manner.
• Offer all Arabian Adventures products, services, and loyalty programmes that are contracted by Arabian Adventures; offer information on destination and product to all customers to ensure that it meets their travel requirements. Maximise the sales/consultation opportunity to cross-sell/upsell any relevant auxiliary product to maximize revenue.
• Make travel-related reservations and issue tickets to clients, ensuring compliance with all relevant local tickets, tours, and attractions rules and regulations, and that the product delivered meets client requirements and expectations. Recommend alternate local tickets, tours, and attractions in the case of non-availability of requested tickets, and effectively sell space (keeping in mind suppliers that have been prioritized by the Department) and products to increase revenues for Arabian Adventures while seeking opportunities to up-sell and cross-sell using Prio Hub or any other system made available by the department.
• Maintain excellent working relationships with clients to update them on new products and services while continuously improving these relationships.
• Adhere to all set standards of DSES, AlBatross, and any internal audit standards to ensure compliance with the expected benchmark defined by the customer audit team.
• Read, assimilate, and implement all changes to Prio Hub, local tickets, tours, and attractions, schedules, and other relevant procedures, filing necessary information/material for reference to deliver superior service to clients.
• Ensure all revenue documents issued are correctly reported on a daily basis in the Back Office System to enable accurate invoicing by the Sales and Revenue Accounts Department or the Lodged Card Operator.

Qualifications & Experience

• Commercial/Sales experience.
• Reservations/Ticketing: 1+ Year.
• 12 Years schooling or equivalent.
• Knowledge/skills: Excellent knowledge of geography and arithmetic.
• Excellent interpersonal ability, telephone, and customer service skills to interact with internal and external clients in a professional manner.
• Knowledge of Dnata Front Office system/Airline Reservation systems; proficient in MS Office applications (i.e., Word and Excel).
• Languages: Strong verbal and written English is mandatory. Spoken Arabic or any other foreign language would be an advantage.

Salary & Benefits
Join us in a management role and enjoy an attractive tax-free salary. On top of our generous travel benefits, including discounted flights and hotel stays around the world, this managerial role also has an excellent leave and healthcare package. That's in addition to transport benefits, life insurance, and more. Find out what it's like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers.