Manager jobs in United Arab Emirates

Job Description

PRIMARY RESPONSIBILITIES

During their duty, the Duty Manager is expected to lead as an example in terms of appearance, attitude, equity & professionalism. Their main role is to ensure the proper work of the operations in the following sections: Front Desk, Group Coordinator, Operator, and Business Centre.
The Duty Manager will be available at the Hotel 24 hours a day.

Training and Human Resources
The Duty Manager ensures all staff on duty are immaculately groomed and wear the correct and complete uniform. They ensure all staff are present at scheduled times in the appropriate sections and that there is always the minimum standard number of staff on duty in each section. The Duty Manager reports any discipline problem quickly to the Front Office Manager/Assistant Front Office Manager and must be fair in any staff disciplinary action required during their absence. The Duty Manager will ensure the full motivation of the team & create a nice atmosphere of work, which is crucial to encourage a better quality of service and minimize turnover.

Technical Responsibilities
The Duty Manager is the representative of the Senior Management 24 hours a day. They must be very versatile and ready to handle various situations. The Duty Manager will be the first to be called if a guest is looking for a member of the management team. In dealing with these situations, the Duty Manager must ensure they use tact and diplomacy to rectify the situation quickly, ensuring guest satisfaction while respecting the procedures and organization of the Dusit. The Duty Manager will maintain permanent contact with the Front Office Manager to report any guest comments or problems and ensure good coordination and quick communication on both sides. They must maintain an accurate record in the Duty Manager's logbook of items and incidents that may concern management or require further attention.

Lobby Coordination
The first assignment and main area of work of the Duty Manager is the Lobby. When not away on a specific mission, the Duty Manager will spend all their time in the lobby to coordinate overall lobby activity and will be dynamic in guest relationships.

Leader of the Communication
The Duty Manager is a leader in Front Office communication and will be active in the following tasks: The Duty Manager will join daily the Front Office Manager briefing and weekly the Front Office Meeting to bring dynamism and initiatives to all questions, case studies, and new ideas to be considered and discussed. The Duty Manager will actively give full information and updates to all Front Office staff. During the absence of the Assistant Front Office Manager, the Assistant Manager will conduct this briefing independently. They will encourage good interactivity with all Front Office staff, listen to their questions and problems, and provide appropriate answers and solutions in line with the Sofitel So Bangkok procedures and organization.

Responsibility in Terms of Security
The Duty Manager will act personally with a member of Security for any Safe Opening in the hotel, following security procedures and recording any actions on the appropriate format. In the event of a fire, the Duty Manager must ensure overall coordination as per the emergency procedure established. In the absence of the Director of Rooms, Front Office Manager, and Assistant Front Office Manager, the Duty Manager will call the appropriate persons immediately and ensure that each staff member takes control of their duties during a fire and that guests are well informed of the security measures to be taken. The Duty Manager must be alert and call Security immediately when a guest exhibits a suspicious attitude or luggage, or when there is a serious conflict or beginning of a fight in the hotel premises. Any of these cases must be reported in the Duty Manager's logbook.

Others
Continuous learning through own IDP. Any other duties as may be assigned by the superior.

Accountabilities
Represents Dusit's brand and its values at all times. We will establish relationships foremost and deliver an exceptional guest experience and promote Thai graciousness.

Company's Culture
Communicate and fully embrace the Company’s culture (our Vision, our Mission, and our Values), lead by example, and cascade to all your subordinates. Proud to belong and contribute.

Confidentiality
Ensure confidentiality and secure storage of all intellectual property and databases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer, and Staff information or transactions are kept confidential during or after employment with the company.

Job Requirements
Minimum education of a Bachelor’s degree in Hotel Management or a relevant discipline.
Minimum of 5 years in Front Office experience in a similar capacity, preferably in a 5-star class environment.
Knowledgeable in Front Office Operations.
Have excellent English communication skills, both written and spoken.
Possess a professional disposition with excellent interpersonal skills.