Online Product Maintenance Specialist

With a career at The Home Depot, you can be yourself and also be part of something bigger.

Position Purpose:

Coordinate and execute ongoing online maintenance activities for online product assortment. Identify, track and resolve customer facing issues to ensure a frictionless online experience. Work directly with cross-functional teams as well as offshore support teams to streamline, minimize and resolve data misalignment issues impacting the online shopping experience.

Position Responsibilities:

1. Coordinate and manage (daily, weekly, and monthly) cleanse activities, and process improvements with internal and offshore team (as per department need).
2. Inform cross-functional partners and stakeholders of data initiatives as well as maintenance process changes.
3. Communicate effectively to cross functional teams on data issues and what support is required from the teams.
4. Work with internal and external teams (Ecommerce, Merchandising, Offshore, etc.) to ensure business needs and maintenance activities are being captured within ticketing portal and SLAs are achieved.
5. Comprehend website logic (price and cost conditions, system syncs) in order to effectively assess and troubleshoot data issues.
6. Maintain online product catalog changes, product content changes (marketing, assets, specifications, dimensions, etc.), and logistics and supply chain product changes with offshore team.
7. Support Project teams on small to large scale projects, by identifying data requirements and executing activities within project deadlines.
8. Look to improve process and drive efficiencies through automation.

Minimum Requirements:

1. Must have prior experience as a data analyst or in an eCommerce/data relevant role (2 years).
2. Proficient knowledge of Microsoft Excel and other Microsoft Office applications (PowerPoint, and Word).

Skills:

1. The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree/diploma program or equivalent degree in a field of study related to the job is required.
2. Experience with providing customer support and managing escalations.
3. Ability to prioritize in urgent settings, being able to manage fast-paced environment, multi-tasking and organization skills are essential.
4. Strong communication skills are key to success to coordinate vendor and merchant activities.
5. The ability to liaise with cross-functional partners to address concerns, process gaps or insights.

Direct Manager/Direct Reports:

Sarah Chun- Manager, Enterprise Data Quality

Travel Requirements:

Time

Physical Requirements:

SSC when required

Hybrid Work:

Location Independent

Working Conditions:

Toronto, ON

Minimum Years of Work Experience:

Internal Candidates: Must meet minimum time-in-position (1 year) and performance management code requirements M+

Minimum Leadership Experience:

N/A

Certifications:

N/A

Other Requirements/Assets:

1. Exposure and use of an online Product Information Management (PIM) and data cleansing tool (Alteryx) an asset.
2. Industry and end user knowledge an asset.