Parts Advisor (Automotive)

Transguard Workforce Solutions

Is the UAE’s leading provider of innovative HR solutions. With over a decade of experience in the region and a knowledgeable team, we offer fully integrated HR services.

We are currently seeking a Parts Advisor (Automotive) for one of our clients, to be based in their Sharjah office.

Job Scope:

To ensure optimum advice and customer care quality for Parts customers in accordance with company standards and successfully contribute to achieving the Parts Department targets and the organization’s vision and mission.

• Coordinate with the service team to ensure parts are available or ordered promptly when needed.
• Receive, unpack, and store parts.
• Track inventory and input items into the company log to ensure accurate inventory counts.
• Monitor and manage inventory levels, ensuring the parts department is well-stocked with commonly used items while minimizing excess stock.
• Process parts orders efficiently, ensuring accurate and timely delivery to the workshop or customers.
• Liaise with suppliers to order parts, negotiate pricing, and manage delivery schedules to ensure the timely availability of required items.
• Maintain accurate records of all parts transactions, including orders, returns, and inventory levels.
• Handle returns and warranty claims, ensuring that defective parts are returned to suppliers or replaced as needed.
• Ensure that all parts are correctly priced, update prices as needed, and maintain margins.
• Coordinate with the service and workshop teams to ensure that parts are available when needed, minimizing delays in repairs and maintenance.
• Manage special customer orders, ensuring that non-stock items are sourced and delivered promptly.
• Conduct regular stock audits to ensure inventory accuracy and to identify any discrepancies or losses.
• Process payments and returns when necessary.
• Maintain and update parts catalogs, ensuring that all available parts are listed accurately and accessible to both staff and customers.
• Stay up to date with the latest automotive parts and accessories and participate in training to enhance product knowledge.
• Identify opportunities to improve parts department processes, enhancing efficiency and customer satisfaction.