Sales Executive

Roles and responsibilities

As Sales Executive, you analyse local market trends and competitor activity to generate new future business for the hotel. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Analysis local market trends and competitor activity to identify new business leads
• Develop customer accounts and travel within the local area to drive business into the specific hotel/cluster and to increase market/customer share in all revenue streams
• Negotiate room rates/packages with corporate clients
• Develop and implement creative local marketing channels, including social media channels
• Prepare company contracts for the hotel in accordance with current business and pricing conditions
• Work within current business strategies and recognising potential opportunities
• Cooperate with other departments in the hotel to create an exceptional Guest experience and build strong, comprehensive sales programs
• Attend Sales events, as required
• Produce accurate and timely reports that meet the needs of the Sales Director and senior management to include the reporting of appointments, calls made and business leads
• Answer customer queries in a prompt and professional manner

What are we looking for?

A Sales Executive serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Good communication skills in English and Arabic (other languages would be an advantage)
• Commitment to delivering a high level of customer service
• Excellent negotiation skills
• Flexibility to respond to a range of different work situations
• Ability to be pro-active in understanding customer needs to derive highest value
• Experience in a hotel sales role with a proven track record
• Knowledge on Sharjah market would be an added advantage

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Knowledge of local Sharjah market and UAE Market
• Knowledge of hospitality industry
• Passion for sales and for achieving targets and objectives

Desired candidate profile

A Sales Executive is responsible for driving sales and building relationships with potential and existing clients. This role typically involves selling products or services, managing accounts, and achieving revenue targets. Below are the key skills required for a Sales Executive:

Sales Skills

• Prospecting: Ability to identify and engage new leads, including through cold calling, networking, email outreach, and market research.
• Sales pitch: Develop and deliver persuasive sales presentations tailored to the specific needs of potential customers, highlighting key benefits and features of the product or service.
• Negotiation skills: Effectively negotiate prices, terms, and conditions with clients, ensuring mutually beneficial agreements.
• Closing deals: Proficient in closing sales by addressing objections, creating urgency, and guiding clients to make purchasing decisions.
• Customer retention: Build and maintain strong relationships with existing clients, ensuring repeat business through excellent service and follow-up.

Communication Skills

• Verbal communication: Clear and effective communication, both on the phone and in person, to engage potential clients and articulate product benefits.
• Written communication: Ability to write professional emails, proposals, and reports that convey value propositions, respond to inquiries, and maintain customer engagement.
• Active listening: Listen carefully to customer needs, concerns, and feedback to tailor solutions that meet their requirements.
• Presentation skills: Deliver engaging presentations to clients, whether in-person, over the phone, or via video conferencing, ensuring they understand the product/service's value.

Relationship Management

• Client rapport: Build strong, trusting relationships with clients, ensuring they feel valued and understood.
• Account management: Manage existing client accounts, ensuring satisfaction and identifying opportunities for upselling or cross-selling additional products or services.
• Customer service: Provide excellent customer service, addressing issues, offering solutions, and ensuring a positive client experience to foster long-term relationships.

Product Knowledge

• Product expertise: Deep understanding of the products or services being sold, including features, benefits, competitive advantages, and potential drawbacks.
• Market knowledge: Awareness of market trends, competitor products, and industry developments to effectively position the offering.
• Solution selling: Ability to identify customer needs and offer tailored solutions based on the products or services available.